Terms and conditions
1. Payment and Deposit
A non-refundable deposit of 20% of the estimated total cost is due at the time of booking.
The remaining balance is due The day before the event.
We accept card, other electronic payment methods, and cash if previously agreed upon. Please note that our team does not carry cash on site, so exact change cannot be guaranteed
2. Cancellations
If the client cancels the booking less than two weeks before the event date, Poppin’ Off Balloons will retain the non-refundable deposit as liquidated damages. Prior to two weeks, a portion of the deposit may be applied to a later event.
3. Service Agreement
**Arrival and Setup:** Poppin’ Off Balloons will arrive within the agreed time frame. Any changes will be communicated to the client in advance.
**Condition of Items:** All rental and décor items will be decorated as agreed.
**Client Responsibilities:** The client must ensure the venue is open and ready for setup at the prearranged time and that the setup area is clear of obstructions. Delays caused by these conditions not being met are not the responsibility of Poppin’ Off Balloons.
**Outdoor Setups:** For outdoor events, the client must provide an alternate location in case of inclement weather. If no alternate location is available, some or all items may not be set up, and Poppin’ Off Balloons is not liable.
**Damages:** The client agrees to cover the cost of repair or replacement for any items that are missing or damaged.
**Liability Release:** If agreed-upon conditions are not met, the client releases Poppin’ Off Balloons from all liability.
4. No Liability for Damages
Poppin’ Off Balloons will not be liable for damages caused by decorations and/or equipment provided, including during removal, due to weather conditions, or resulting from animal or human interaction.
Poppin’ Off Balloons offers a breakdown service and agrees to use utmost care during the process. We will be liable for damages caused by our actions during the breakdown service.
5. Event Changes and Modifications
Any changes or modifications to the event details must be communicated at least 48
hours in advance.
Decor changes must be communicated one week before the event or subject to a change order fee.
Significant changes may incur additional charges, which will be communicated and agreed upon before proceeding.
6. Health and Safety
Poppin’ Off Balloons will adhere to all relevant health and safety guidelines.
The client must inform Poppin’ Off Balloons of any specific health and safety requirements or restrictions at the venue.
7. Indemnification
The client agrees to indemnify and hold Poppin’ Off Balloons harmless from any claims, damages, losses, or expenses arising from the client’s negligence or misconduct.
8. Force Majeure
Poppin’ Off Balloons is not liable for failure to perform due to circumstances beyond its control, including acts of God, natural disasters, war, or other unforeseen events.
9. Governing Law
This contract is governed by the laws of the state in which Poppin’ Off Balloons is based.
